Austin Harris Residence’s Penny Suen (Activity Coordinator) recognized with honourable mention for the 2024 BC Care Provider of the Year Award | Assisted Living

BC Care Providers Association (BCCPA) is proud to celebrate those who make a remarkable difference in the lives of B.C. seniors through the B.C. Care Awards. This year, BCCPA is pleased to recognize Penny Suen (Activity Coordinator at Austin Harris Residence) with honourable mention for the 2024 BC Care Provider of the Year Award | Assisted Living.

With over 23 years of dedication at SUCCESS Multi-Level Care Society, Penny enriches the lives of residents through her innovative and compassionate approach. As an Activity Coordinator, she designs therapeutic and culturally appropriate programs that foster meaningful connections and enhance residents’ well-being. Her creative initiatives, such as documenting and showcasing residents’ special moments on a dedicated wall, spark joy and reminiscence among residents and their families.

“My mom loves to join in her activity programs and always raves about her attention to details,” says a resident’s family member. “One of our favorite things is when Penny captures moments during events that we are not present; when we see it on the photo wall, it brings me great joy to see my mom’s smile and it is a treasured keepsake in our family.”

A true leader with a background as a care aide, Penny expertly supports aging residents with complex needs while promoting safety, independence, and dignity. During the COVID-19 pandemic, she went above and beyond by launching an in-house radio talk show to keep seniors engaged and connected. Her positive outlook, passion for senior care, and ability to treat residents like family make a lasting impact on both the residents and the team culture.

“Penny’s attentiveness, empathy and thoughtful gestures truly exemplifies what it means to have a heart for senior care. She inspires everyone to elevate our level of care and compassion for those we serve,” says one of her colleagues.