Day: December 17, 2013

Reportable Incident Amendments: Choking and Inter-Resident Aggression

MEMBER ONLY: The BC Government has enacted three changes to the Residential Care Regulation regarding incident reporting in an effort to better document incidents of choking and inter-resident aggression within care homes. Accurate identification of these incidents, as well as patterns of incidents, will better enable caregivers to plan for safe and appropriate care and accommodation, and […]

IIR Healthcare’s National Patient Relations Conference

On April 1-2, 2014, IIR Healthcare will be holding its National Patient Relations Conference at the Hyatt Regency Vancouver. The two day conference will showcase insights and solutions to the challenges associated with the patient relations process from intake to resolution, patient relations competencies, responsibilities and structures as well as guidelines to resolution including escalation processes. Amongst the speaker […]