BC Care Providers Association is excited to celebrate extraordinary organizations in the sector through the Workplace of the Year Award. Below we highlight five of this year’s nominees who has demonstrated staff engagement, recognition and significant change in workplace culture.
Chipperfield Mobile Physio and Wellness
Chipperfield Mobile Physio & Wellness has spent the past eleven years building a reputation for exceptional, home-based rehabilitation across the Lower Mainland. Their recent culture initiative marks the most significant transformation in its history. As the organization grew into the 12 locations they have today, the team recognized the need for stronger alignment, clearer communication, and a shared foundation that honoured both professional excellence and gave practitioners for consistent support to carry out work in over 8 different disciplines.
By anchoring the company in their five core values – integrity, excellence, growth mindset, serving others, and personal warmth – and building systems that made those values actionable, Chipperfield created a unifying framework that brought practitioners together despite working independently in clients’ homes. The initiative produced a strong leadership team, each with clear and defined roles surrounding mentorship, communication, innovation, technology, and DEI. This shift resulted in more consistent onboarding and mentorship to give practitioners the support and clarity they need to thrive.
The impact of this work has been felt deeply across the organization, translating directly into improved practitioner experience and client outcomes. Engagement and retention rose as team members gained clearer expectations and more accessible leadership support, while clients benefited from more consistent communication, streamlined booking processes, and enhanced interdisciplinary collaboration. Most importantly, the initiative strengthen the sense of community among practitioners at Chipperfield Mobile Physio and Wellness, weaving together structure and humanity to create a culture where practitioners feel connected and supported to deliver exceptional home-based care.
Summerland Seniors Village
Summerland Seniors Village has undergone a profound cultural transformation, redefining what it means to “make a house a home.” Every decision was centered on genuine person-centered values. Through these decisions, they have built a stronger sense of trust among team members and increased collaborative efforts with Interior Health and local physicians. Summerland Seniors Village had built a reputation where residents, families, and staff feel truly seen and supported, and this can be seen through initiatives like spousal reunifications and consistent admissions during 2025 that has led them to being at full capacity in Long-Term Care. This cultural change demonstrates how a unified philosophy can directly improve both quality of life and organizational stability.
The impact of this shift is reflected in strengthened partnerships, improved engagement, and growing recognition from their own community. Staff feel empowered, valued, and encouraged to bring creativity and empathy to their work across their community. Summerland Seniors Village has received Silver for Best Retirement Residence, Bronze for Senior Care and Service, and a nomination for Service Excellence with the Penticton Chamber of Commerce, which further reflect the dedication and innovation of their team. The most powerful evidence of their success, however, comes from residents and families who express deep gratitude for the warmth, respect, and connection they experience everyday. Through intentional leadership, relational care, and a steadfast commitment to making a house a home, Summerland Seniors Village has become a model of compassionate, collaborative, and deeply meaningful senior care.
The Gardens at Qualicum Beach
The Gardens at Qualicum Beach has undergone an inspiring cultural transformation, emerging from years of intense change as a stronger, more united community. After new ownership in 2020 set higher expectations, the team was immediately met with the immense pressures of COVID, campus-wide renovations, and a severe staffing shortage. Rather than responding with quick fixes or added pressure, leadership chose to slow down, listen, and rebuild the foundation with staff. Together, they redesigned routines, clarified roles, created supportive positions, and built trust through open dialogue. What began as a response to crisis gradually evolved into a workplace culture grounded in teamwork, stability, and genuine care. It has turned The Gardens into a place where staff feel valued and residents feel at home.
The impact of this shift is evident both in outcomes and in daily life at The Gardens. Grievances dropped dramatically—from more than 70 in 2021 to just 2 in 2025—while turnover, absenteeism, and workplace injuries all meaningfully declined. For the first time in years, the home is fully staffed, a milestone that reflects a renewed confidence and pride among employees. The greatest impact is seen in the spirit of the community: staff supporting one another, showing up enthusiastically for resident events, and event volunteering their time for moments of joy, like forming a Christmas choir. Residents feel more connected, families feel reassured, and staff describe The Gardens as a place where they belong. Families feel it, residents appreciate it, and staff say they finally feel part of a caring, united community. The Gardens is a workplace rebuilt with heart.
Broadmead Care Society
Broadmead Care’s You Matter initiative has become a defining force in how the organization connects with staff, residents, families, and one another. What began as a reflective exploration of Broadmead’s values and history grew into a clear, shared promise: every interaction should leave people feeling like they truly matter. This commitment took shape through workshops across all their homes, where staff from every department and shift were invited to contribute their voices, stories, and ideas. From these workshops, the You Matter Committee and Champion Network emerged to sustain and guide the work in daily practice. The reset has become a cultural foundation that not only guides leadership and teamwork, but also elevates how care is experienced by the nearly 500 residents and clients Broadmead Care Society serves.
Since the establishment of the You Matter Initiative, more than 700 employees have taken part in the in-person workshop, and 15 orientations have assisted with integrating new hires in a workplace than emphasizes belonging and respect. Across the homes, staff report stronger connections, improved morale, and a renewed sense of purpose. Over 35 You Matter stories have celebrate everyday moments of compassion, while more than 20 opportunities for improvement have led to meaningful changes inspired directly from staff. Events like You Matter Day, team celebrations, and leadership office hours further reinforced a sense of community and shared pride. The initiative has become so woven into how Broadmead operates that it is introduced immediately when new homes join the organization. This sustained, organization-wide commitment is what makes the You Matter movement exceptional: it has reshaped Broadmead Care Society into a workplace where people feel valued, supported, and inspired to deliver extraordinary care.
Rosewood Manor
Rosewood Manor’s culture transformation stands out for its innovative, compassionate, and evidence-driven approach to improving resident care and staff well-being. As a long-standing non-profit home serving 156 residents, the team joined the Healthcare Excellence Canada Sparking Change in Appropriate Use of Antipsychotics project in 2024. During this project, Rosewood manor reduced antipsychotic use from 29.2% to 13.4% with the help of staff, physicians, and an interdisciplinary team. This result of this project drove them to apply for Healthcare Excellence Canada’s Progress Award for 2025, where they won $5000 to implement Virtual Immersive Reality technology in their Special Care Unit. This innovative investment helped strengthened recreation, engagement and dementiability programming.
Throughout this change, Rosewood Manor prioritized communication, transparent decision-making and sharing timely updates for families and staff. The growth and team building at Rosewood Manor brought provincial recognition through features in the Vancouver Sun and Global BC that showcased Rosewood Manor as a leader in dementia care. Between January and October 2024 and the same period in 2025, sick hours decreased by 33% and overtime hours by 31%, which are clear indicators of stronger engagement and reduced burnout. Leadership reinforced this positive momentum through regular staff appreciation events, targeted education opportunities, and upgraded equipment such as new overhead lifts and beds. The meaningful involvement of frontline staff in decision-making created a work environment where staff feel valued, supported, and empowered, which in turn enhanced safety, consistency, and quality of life for residents.
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Thank you to our award sponsor for their generous support:
