BC Care Providers Association is honoured to recognize another five nominees for the BC Care Provider of the Year in Assisted Living. In this post, we celebrate those who exhibit exemplary commitment and passion in delivering and fostering the best quality of care for seniors in assisted living across B.C.
Kathleen Spraggett – Dining Room Server, Trillium West Shore Village
For Kathleen Spraggett, food is more than a physical necessity, it’s an anchor and a source of routine and connection for residents at Trillium West Shore Village. Guided by this philosophy, Kathleen transforms every dining experience into something meaningful, adapting her pace and approach to meet each resident’s unique needs. When someone struggles physically or emotionally, Kathleen offers gentle encouragement and reassurance; when independence is what they crave, she provides quiet support and space.
She is extraordinarily patient and attentive, noticing what others might miss, like subtle changes in mood, appetite, or behaviour, treating these observations as essential to caring for the whole person. These observations often lead to early interventions and emotional support that makes a real difference in residents’ lives.
Kathleen’s empathy shrines through in countless moments, offering comforting words, listening to cherished memories, or simply sitting in silence with someone who feels alone. Through every interaction, she reminds us that true care is not just about meeting needs, it’s about creating a sense of belonging and hope. Kathleen’s presence turns ordinary mealtimes into experiences that nourishes residents holistically.
“It is evident that Kathleen cares about our residents in everything she does. She has a balanced sense of fairness and does her best to ensure that all are treated equally, with dignity and respect. Kathleen is compassionate and caring, anticipating the wants and needs of our residents. She is consistently cheerful and shows genuine interest in each resident she contacts every day.” — Chef Robert Kroeger
Darla Crown, Care Aide at VRS – Andover Terrance Seniors Community
Darla Crown shows that care is not just a responsibility, but a calling rooted in compassion and dignity. Every day, Darla takes the time to truly understand each resident’s needs, preferences, and emotional well-being. Her calm and gentle manner immediately puts people at ease, creating a trusting and comforting environment for residents.
Darla’s commitment shines in the quiet, powerful moments like sitting with someone who feels lonely, offering reassurance during times of confusion or fear, or ensuring that personal care is delivered with the utmost respect. She notices the small details that make a big difference – warming a resident’s hands, brushing their hair so they feel more like themselves, or patiently explaining care routines to ease anxiety. These gestures, though subtle, speak volumes about her dedication.
Beyond her daily tasks, Darla is a tireless advocate for those who cannot speak for themselves, ensuring every voice is heard and every need met. Families often express deep gratitude for the compassion and patience she shows, not only to their loved ones but to them as well, often saying that Darla’s care made all the difference during emotional times.
Her work is more than care. It’s a promise of dignity, comfort, and humanity. Through every act of kindness, Darla reminds us that excellence in care begins with the heart.
“Families have expressed deep gratitude for the compassion, patience, and kindness she showed—not only to their loved one, but to them as well—often saying that Darla’s care made all the difference during an emotional time.” – Rhonda Keane, General Manager
Jessica Gregoire – Assisted Living Aide, Menno Place Terrace East Assisted Living
For Jessica Gregoire, care is more than a task – it’s a commitment to dignity, empathy, and genuine connection. Her calm presence brings reassurance during complex moments, and every decision she makes is rooted in safety and compassion. Jessica’s ability to build trust with residents and families creates a foundation of comfort and confidence that elevates the entire community.
Jessica consistently goes beyond expectations because she cares. During a planned electrical outage, Jessica proactively sought solutions to maintain resident safety and comfort. She stepped forward as one of the few employees to test new scheduling software, offering thoughtful insights that shaped the project’s success. Later, she volunteered on the selection panel, sacrificing personal time to support her team. In moments of staffing shortages, Jessica quietly absorbs additional workload, ensuring residents never feel the strain.
Whether taking on housekeeping tasks after a fall or leading by example in team discussions, Jessica’s resourcefulness and compassion set her apart. She consistently raises the standard of care, advocating for residents and colleagues alike, and showing up every day with unwavering dedication. Through her actions, Jessica reminds us that true excellence in care is not just about meeting needs, but about creating a culture of trust, safety, and humanity.
“Outstanding, considerate, compassionate, kind, and helpful, that is who Jessica is. She goes the extra mile every time. She protects our dignity in every interaction, whether assisting with bathing, clothing, personal hygiene, or simply taking time to listen. She treats us with great respect and makes us feel safe. I see her as a family member.” – A resident
Kathleen Harapunk – Leisure Services Coordinator at Trillium Communities
For Kathleen Harapunk, leisure is more than an activity – it’s a lifeline to joy, purpose, and belonging. She understands that meaningful engagement can transform a resident’s day, and she approaches every interaction with creativity, warmth, and unwavering dedication. Whether organizing vibrant group programs or offering quiet one-on-one moments, Kathleen ensures that every resident feels seen, valued, and connected.
Her work goes beyond planning events; it’s about creating experiences that spark happiness and restore confidence. Kathleen notices the small details – a favourite song, a cherished memory – and weaves them into personalized activities that bring comfort and delight. In times of challenge, she adapts with grace, finding innovative ways to keep spirits high and foster community.
Often described as the heart of Trillium Communities, her energy is contagious, her compassion boundless, and her commitment to enriching lives shines through in everything she does. Through her efforts, leisure becomes more than recreation – it becomes a source of hope, healing, and human connection.
“Kathleen always makes celebrations so wonderful for my mom. I live in another province so I can’t always be there, but I know my mom will feel special and loved because of all the kindness Kathleen shows her.” – Linda D.
Angela Hayward – Life Enrichment Associate at Menno Apartments
In the heart of Menno Apartments’ Private Assisted Living community, Angela Hayward is not just a Life Enrichment Associate – she is the gentle architect of belonging, the spark that turns routine into ritual, and the soul who infuses every corner with warmth and hope. Angela’s presence is felt in the laughter that echoes through the halls, in the comfort that settles overanxious newcomers, and in the trust that grows between residents and staff. Her impact is both immediate and enduring, shaping the very culture of care at Menno.
From the moment a resident or family member steps through our doors, Angela orchestrates a symphony of welcome. She remembers every name, every story, and every preference, transforming the front desk into a haven of recognition and respect. Residents feel seen and valued, their individuality celebrated. Families, often navigating the emotional journey of transition, find reassurance in her steady guidance and heartfelt empathy. Angela makes Menno not just a place to live, but a sanctuary where every person is cherished.
Her commitment to excellence is woven into the fabric of daily life, inspiring colleagues and uplifting residents. She is the quiet force behind seamless operations, the steady hand that ensures safety and quality for all.
“Through her unwavering dedication, Angela has become the heartbeat of our community. Her impact is felt in the confidence of new residents, the comfort of families, and the camaraderie among staff. She has set a standard of excellence, compassion, and joy that will echo through Menno for years to come.” – Leonard Klassen, Manager of Community Enrichment
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Thank you to our award sponsor for their generous support:
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