B.C. Home Support Services Coordinator wins Fraser Health Award

Each year, Fraser Health recognizes the employees, physicians and volunteers who go above and beyond to improve patient care and services across the health region. This year, the health authority celebrated 10 incredible individuals and teams in their 12th annual Above & Beyond Awards.

One of these recipients is a Home Support Services Regional Coordinator who is making a real difference to patient care and the home care experience.

Bryce Walker, Home Support Services Regional Coordinator at Abbotsford Home Health Office, was instrumental in centralizing and standardizing Fraser Health’s home support services to improve both care delivery and patient care.

His team of 35 home support scheduling employees now organize care for approximately 2,600 patients, connecting them with care from 850 community health workers who provide an average of 109,000 visits every month.

Bryce oversaw the incredibly complex centralization of Fraser Health’s Home Support Services in 2015. He led efforts to standardize service delivery, protocols, and administration between regions.

Bryce worked hard to establish the new workplace and support employees with the transition. He collaborated with teams across New Westminster, Tri-Cities, Maple Ridge, Burnaby, Chilliwack, Abbotsford and Mission to ease their experience of reorganization and he mentored new schedulers and clerks.

His goal, he said was to “ensure we are not doing things differently in one community to another in terms of support structures for community health workers, which really just speaks to the quality of our care. The end result is more consistent services for clients. I kind of looked at it as bringing all the blood to the internal organs – bringing everything into one place to keep those critical systems going.”

Read Bryce’s full story here.

Fraser Health’s 12th annual Above & Beyond Awards were presented Sept. 28 at Surrey City Hall.

Read more inspiring stories and watch videos on these and other health care heroes in Fraser Health communities here.

*Feature image by Wendy D Photography